Start with safety, not cleanup
Water on the floor makes everything feel urgent. Start by keeping people and pets away from the affected area. If water is near outlets, appliances, or the electrical panel, don't step into it. Call the utility company or a qualified electrician if power must be shut off from a safe location.
Stop the source only when you can do it without risk. That may mean closing a fixture valve or the home's main water valve. Water from a sewer backup or outdoor flooding can carry contaminants, so avoid direct contact.
Limit the spread while help is coming
Move dry items away from the edge of the water. Lift curtains and bedding off wet floors. Don't carry soaked materials through clean rooms unless you have a clear path and a place to contain them.
For a large release, household towels and a shop vacuum usually aren't enough. Our emergency water removal process starts with locating affected areas, extracting water, and checking materials that may look dry on the surface.
- Note when you first saw the damage.
- Photograph the source and each affected room.
- Keep damaged items unless they create a safety concern.
- Save receipts for reasonable emergency expenses.
What happens when our crew arrives
We confirm the source, inspect the path the water took, and record starting moisture readings. Then we explain what needs attention first. Truck mounted and portable extraction equipment helps remove standing water before drying begins.
Your drying plan depends on the water source, the materials involved, and how far moisture traveled. Our 24/7 emergency response team can begin that check at any hour. If water is moving now, call (214) 556-8540.
You don't need to know the right trade terms before you call. Tell us where the water started, which rooms look wet, and whether the source is off. We'll ask the next questions and help you keep the first steps in order.